April 18, Selling your way out of a tough economy

SELLING YOUR WAY OUT OF A TOUGH ECONOMY


Presented by the Retail Council of Canada and RBC Royal Bank

This seminar will teach the skills of salesmanship to small business owners and their staff. It will demonstrate how to approach new clients, how to build customer loyalty, how to overcome objections, and the art of up-selling and cross-selling.

Strongly focused on customer service, the speakers will teach you how to make sure that your customer returns again and again. You will learn how to measure your success, and how to interpret ‘the bottom line’.

The speakers from The Retail Council of Canada – Erin Francis and Robyn Russell – presented this seminar to an enthusiastic group of business owners and their employees in Collingwood, and are very much looking forward to sharing their insights with our business community.

Date:  Wednesday, April 18th
Time: 6:30 to 9:30 pm

Location:  Gravenhurst Opera House



Admission: Free


Pre-registration is requested to: mdelang@gravenhurst.ca or by phone  705-644-9397